Important Information

What can I do if i'm struggling to make my repayments?

Treating people fairly is important to us at dtr. So, if something has changed in your life and you’re having difficulty keeping up with your loan repayments, please talk to us as soon as possible. We’re always here to help, and there are lots of options available to help you through tough times, including making a hardship claim. Just call us on 0800 734 735, or email hardship@dtr.co.nz .

Who do I contact if i have a problem with dtr?

We know sometimes things don’t go according to plan. So if you need to talk to someone about an issue you are having with us. Please contact your local Branch Manager first on 0800 645 008, or email info@dtr.co.nz . They’re there to help you.

If it’s a problem they’re unable to assist with, or you’re not happy with the outcome, you can phone dtr Support Office on 09 250 3350 or email complaints@dtr.co.nz.  We’ll confirm receipt of your complaint and investigate it for you.

What happens if I'm still not satisfied?

It’s reassuring to know we’re members of an independent financial disputes resolutions scheme. A free service for customers that’s designed to help with any issues. So, if you’re not happy with the outcome, please feel free to contact them. www.fscl.org.nz (Level 4, 101 Lambton Quay, Wellington) by phoning 0800 347 257 or emailing complaints@fscl.org.nz.

Official information you might need to know

dtr is a registered financial services provider. Our details are:

We are also a member of the Financial Services Federation, for more information go to www.fsf.org.nz

Responsible Lending Guidelines - brochure is available here.

Changes to consumer lending and how it affects you - brochure is available here