Contact Us

Get in touch. We're here to help. Freecall us on 0800 734 735.

Please call us on 0800 734 735 if you are an existing dtr customer and need to talk to us about your account or change your address, or if you have completed an application and would like to see how it is going.  If you have any urgent payment changes or enquiries please call the branch, do not email.

If you are an Easyshop customer and would like to discuss your account please call our Easyshop team on 0800 432 797.

If you have any other comments or questions? Please complete our form below or in writing to:

dtr
PO Box 204365
Highbrook, Manukau 2161
Ph: (09) 250 3350

This email is monitored at the Support Office Monday to Friday 9-5pm. During that time we try to reply to all enquiries within 1 business day (this does not include the weekends or public holidays). If you wish to email one of the branches, please check here for their email address.  Please do not send personal customer information to this email.  Check the branch listing and send directly to the branch concerned.  Thanks again for contacting us.  

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  1. gather the information you need for the application
    download the checklist
  2. complete online application
  3. finalise your application
    with your local branch

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At dtr, treating people fairly is important to us. That's why we make sure everyone gets an equal chance to own the things they need, with payments to suit their budget. And because we know things in life sometimes change, we can help you adjust your payments, so you won’t get in over your head.