need to talk to someone?

Sometimes you may need to talk about an issue you are having with dtr. You should always first contact the branch manager of your local store as they are there to help you. Click here to contact your local store manager.

If they are unable to assist you or you are not happy with the outcome you can phone us on 09 250 3350 or use our Contact page to get in touch via email.  We will confirm we have received your complaint and investigate it for you.

dtr will make every effort to resolve your dispute for you. If you are still not happy you are within your rights to contact the below financial disputes resolutions scheme. We are a member of this scheme designed to help customers resolve any issues they have with dtr regarding any financial advice received from us. 

Financial Services Complaints Limited, Level 4, 101 Lambton Quay, Wellington, Ph 0800 347 257, email, website

Confirmation of dtr's registration for the scheme can be found at

official information you might need to know

dtr is a registered financial services provider. Our details are:

FSP number: FSP39861
Registration date: 2 December 2010
Trading names: Thorn Group Financial Services Limited trading as dtr
PO Box 204365
Highbrook, Manukau 2161
ph 09 250 3360

We are licensed and regulated by the Financial Markets Authority as a Qualifying Financial Entity (QFE) for all financial services. For more information about the Financial Markets Authority and QFE's, please click here.

We are also a member of the Financial Services Federation and helped to produce the brochure Responsible Lending Guidelines - Financial Services Federation. This tells you what you should expect from your lender when you are borrowing money.

You can download the brochure here (PDF 3.9MB).

For more information about the Financial Services Federation, go to



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At dtr, treating people fairly is important to us. That's why we make sure everyone gets an equal chance to own the things they need, with payments to suit their budget. And because we know things in life sometimes change, we can help you adjust your payments, so you won’t get in over your head.